1.1 Delivery Times

We strive to deliver your orders as quickly and efficiently as possible. The delivery times may vary depending on your location, the shipping method you choose, and the availability of the products. Estimated delivery times will be provided during the checkout process. Please note that delivery times may be subject to unexpected delays due to factors beyond our control, such as weather conditions and carrier-related issues.

1.2 Shipping Methods

You can choose available delivery option during the checkout process. Costs and delivery times may vary depending on your delivery address.

1.3 Delivery Address

Please ensure that you provide accurate and complete delivery information, including your shipping address and contact details. We are not responsible for delivery issues arising from incorrect or incomplete address details provided by the customer.

2.1 Returns

If you are not completely satisfied with your purchase, you may be eligible to return the product within 14 calendar days of receiving it. To initiate a return, please contact us at allies@menchallengingsexism.org.uk. We will provide you with instructions on how to proceed with the return.

To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Once we receive and inspect the returned item, we will process your refund or replacement.

2.2 Refunds

Refunds will be processed in accordance with our return policy. Once we receive and approve the returned item, we will initiate the refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider’s policies.

2.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Customer Support Email Address]. We will arrange for a replacement or a refund, depending on the nature of the issue. We may request photos or additional information to facilitate the resolution process.

2.4 Non-Refundable Items

Some items, such as digital downloads or personalised/customised products, may not be eligible for returns or refunds. Please check the product description for specific return eligibility information before making a purchase.

If you have any questions or concerns regarding our Delivery and Refund Policy, please do not hesitate to contact us at allies@menchallengingsexism.org.uk. We are here to assist you and ensure your shopping experience with us is as smooth as possible.

Thank you for shopping with MACS. Your satisfaction is important to us, and we appreciate your support.